For those who wish to
“Provide the World’s Best Hospitality,”

CxW will maximize your potential and thoroughly teach you the world-class skills.

Do you ever...?

- Wish to acquire top-notch hospitality skills
- Wish to be able to respond to any kind of guests’ needs
- Wish to test your skills in overseas
- Have difficulties learning customer service skills of Japan
- Wish to get out of a suffocating work environment

It is those of you working in the hospitality industry that must keep learning the means to increase customer satisfaction.
However, in reality, you may just invest your own money to go check on your competitors, and get a hotel stay experience or a restaurant experience.
Yes, that’s right, there had never been an environment that would allow you to learn spontaneously even if you wanted to.
If you are the one who wants to develop your skills, CxW is here to provide you with the new kind of environment for your learning.

Business Details

【画像表示位置の設定】を使用すると画像が正方形に表示されない可能性があります

Personal development

To acquire “hospitality skills,“ CxW analyzes issues based on the current environment you are in or the clientele. We clarify the steps to be taken in order to be confident with what has already been achieved and at the same time to improve areas of weakness.
We train thoroughly from 3 perspectives; “communication skills,” “language skills,” and “technique.” We promise to build your higher self-esteem and maximize your potential for you to perform even better.

Yoga

The most important thing for Japanese people who tend to have a strong sense of responsibility and overwork is to take a break. Physical exercise improves the blood flow and at the same time, cleanses the body of fatigue substances. Yoga can not only de-stress but also bring happiness. With authentic “technique and philosophy” acquired from India, we hold “no pressure” Yoga classes that suit each life style, and help you build an environment to stay both mentally and physically well by taking time to relax.

小見出し

ここをクリックして表示したいテキストを入力してください。テキストは「右寄せ」「中央寄せ」「左寄せ」といった整列方向、「太字」「斜体」「下線」「取り消し線」、「文字サイズ」「文字色」「文字の背景色」など細かく編集することができます。

Company Overview

Vision

To create a society focused on the Japanese people

Mission

Gain more experiences = Build confidence
Build confidence = Change your values

Change your values = Change your life

To realize those,

Career x Wellness

We want to support these two essential pillars in life,
it is with these in mind that this company was founded.

Career

No matter how big or subtle they are, the knowledge and experiences acquired in life are the “career” itself. We want all of you to challenge yourselves to realize the dreams by expanding the realm of what can be achieved at the moment. The confidence gained by realizing your dream is irreplaceable. We wish to widen the visions of as many people as possible so that they can proudly take a step forward in life.

Wellness

Although we give more attention to the way people work and frown on working overtime nowadays, Japanese people are still known to be workaholic. By freeing your heart and mind and maximizing your inner beauty and serenity, you’ll eventually find your “healthy self.” We support your mentally and physically healthy life through the “philosophy and asana (posing)” of yoga by providing the opportunity to reconsider your life style and health.

小見出し

ここをクリックして表示したいテキストを入力してください。テキストは「右寄せ」「中央寄せ」「左寄せ」といった整列方向、「太字」「斜体」「下線」「取り消し線」、「文字サイズ」「文字色」「文字の背景色」など細かく編集することができます。

Headquarters

Compay Name CxW Inc.
CEO Miho Koike
Establishment 4th of August, 2022
Address

1-22-11 Ginza Otake Bldg. 2F Ginza
Chuo-ku, Tokyo 104-0061 JAPAN

Telephone +81-3-3806-5555 (Main)
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Profile

CEO Miho Koike

Born in Tokyo in 1986 and currently lives in Tokyo.

Koike studied business and hospitality industry in university and joined a major bridal company as a wedding planner after graduation. During her tenure with the company, she continued to be the number one planner in both sales and customer satisfaction, and she also provided trainings to newcomers and the team as a chief planner.

In order to work in a global environment and to build world-class hospitality skills, she then moved to One & Only Reethi Rah, Maldives, the world's most luxurious resort in the Republic of Maldives, and worked as a private concierge to provide quality resort life to every single guest according to their needs. She served royalty, celebrities, business people and other guests from around the world 24/7, granting their various needs. She earned the trust of guests by fulfilling their various requests with her hospitality skills. VIPs from all over the world became repeat guests.

After coming back to Japan, she worked for a foreign-affiliated hotel in Tokyo. To welcome guests from around the world, Koike conducted hospitality trainings for diverse staff to develop hospitality skills not only to serve within Japan but anywhere in the world. She made the most of her overseas experiences to train her team. She actively participated in trainings such as “7 star butler training” and “International butler academy training,” and she still is eager to learn to be even better. In addition, she acquired certification as an instructor of the Japan Service Manner Association and as an inbound coach of JAMOI (Japan Manner OJT Instructor) in order to utilize her past experiences of working with staff from 56 countries, and serving guests from various countries.

While she worked for the hotel, she was scouted by Kurumba, Maldives, the oldest 5-star resort in the country to be the front office manager in order to rebuild the service structure of the resort. She took part in the project to review its operations and provide higher quality services, and led the improvement of the resort’s internal structure. At the same time, she was selected for the Covid-19 operation team where she responded to irregularities on a daily basis to ensure safety of all guests and staff despite the pandemic.

Due to strict regulations for Covid-19 in the Maldives, her life back then had to be limited to the area of the resort. Despite the limitation, she sought for more amusement and decided to move to India to learn yoga which was initially one of her hobbies where she was certified as a RYT200 (U.S.-based Yoga Alliance) instructor. After being internationally certified, she provided yoga classes to the guests and staff.

Currently she is back in Tokyo, and provides lectures to individuals, school institutions, and corporations and is also a special lecturer at a hotel/bridal vocational school. While lecturing about world-class hospitality, she also provides the know-how to help learners acquire practical skills. She is also involved in the wedding consulting business, sharing her experiences learned from the real-life environment with the next generation. Her seminars and lectures are so popular and trusted that the clients and students ask to continue courses immediately after the start.

CEO Miho Koike

Born in Tokyo in 1986 and currently lives in Tokyo.

Koike studied business and hospitality industry in university and joined a major bridal company as a wedding planner after graduation. During her tenure with the company, she continued to be the number one planner in both sales and customer satisfaction, and she also provided trainings to newcomers and the team as a chief planner.

In order to work in a global environment and to build world-class hospitality skills, she then moved to One & Only Reethi Rah, Maldives, the world's most luxurious resort in the Republic of Maldives, and worked as a private concierge to provide quality resort life to every single guest according to their needs. She served royalty, celebrities, business people and other guests from around the world 24/7, granting their various needs. She earned the trust of guests by fulfilling their various requests with her hospitality skills. VIPs from all over the world became repeat guests.

After coming back to Japan, she worked for a foreign-affiliated hotel in Tokyo. To welcome guests from around the world, Koike conducted hospitality trainings for diverse staff to develop hospitality skills not only to serve within Japan but anywhere in the world. She made the most of her overseas experiences to train her team. She actively participated in trainings such as “7 star butler training” and “International butler academy training,” and she still is eager to learn to be even better. In addition, she acquired certification as an instructor of the Japan Service Manner Association and as an inbound coach of JAMOI (Japan Manner OJT Instructor) in order to utilize her past experiences of working with staff from 56 countries, and serving guests from various countries.

While she worked for the hotel, she was scouted by Kurumba, Maldives, the oldest 5-star resort in the country to be the front office manager in order to rebuild the service structure of the resort. She took part in the project to review its operations and provide higher quality services, and led the improvement of the resort’s internal structure. At the same time, she was selected for the Covid-19 operation team where she responded to irregularities on a daily basis to ensure safety of all guests and staff despite the pandemic.

Due to strict regulations for Covid-19 in the Maldives, her life back then had to be limited to the area of the resort. Despite the limitation, she sought for more amusement and decided to move to India to learn yoga which was initially one of her hobbies where she was certified as a RYT200 (U.S.-based Yoga Alliance) instructor. After being internationally certified, she provided yoga classes to the guests and staff.

Currently she is back in Tokyo, and provides lectures to individuals, school institutions, and corporations and is also a special lecturer at a hotel/bridal vocational school. While lecturing about world-class hospitality, she also provides the know-how to help learners acquire practical skills. She is also involved in the wedding consulting business, sharing her experiences learned from the real-life environment with the next generation. Her seminars and lectures are so popular and trusted that the clients and students ask to continue courses immediately after the start.

Contact

Please feel free to contact us for any inquiries about our services, media coverage, or any requests such as writing an article.
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