Born in Tokyo in 1986 and currently lives in Tokyo.Koike studied business and hospitality industry in university and joined a major bridal company as a wedding planner after graduation. During her tenure with the company, she continued to be the number one planner in both sales and customer satisfaction, and she also provided trainings to newcomers and the team as a chief planner.
In order to work in a global environment and to build world-class hospitality skills, she then moved to One & Only Reethi Rah, Maldives, the world's most luxurious resort in the Republic of Maldives, and worked as a private concierge to provide quality resort life to every single guest according to their needs. She served royalty, celebrities, business people and other guests from around the world 24/7, granting their various needs. She earned the trust of guests by fulfilling their various requests with her hospitality skills. VIPs from all over the world became repeat guests.
After coming back to Japan, she worked for a foreign-affiliated hotel in Tokyo. To welcome guests from around the world, Koike conducted hospitality trainings for diverse staff to develop hospitality skills not only to serve within Japan but anywhere in the world. She made the most of her overseas experiences to train her team. She actively participated in trainings such as “7 star butler training” and “International butler academy training,” and she still is eager to learn to be even better. In addition, she acquired certification as an instructor of the Japan Service Manner Association and as an inbound coach of JAMOI (Japan Manner OJT Instructor) in order to utilize her past experiences of working with staff from 56 countries, and serving guests from various countries.
While she worked for the hotel, she was scouted by Kurumba, Maldives, the oldest 5-star resort in the country to be the front office manager in order to rebuild the service structure of the resort. She took part in the project to review its operations and provide higher quality services, and led the improvement of the resort’s internal structure. At the same time, she was selected for the Covid-19 operation team where she responded to irregularities on a daily basis to ensure safety of all guests and staff despite the pandemic.
Due to strict regulations for Covid-19 in the Maldives, her life back then had to be limited to the area of the resort. Despite the limitation, she sought for more amusement and decided to move to India to learn yoga which was initially one of her hobbies where she was certified as a RYT200 (U.S.-based Yoga Alliance) instructor. After being internationally certified, she provided yoga classes to the guests and staff.
Currently she is back in Tokyo, and provides lectures to individuals, school institutions, and corporations and is also a special lecturer at a hotel/bridal vocational school. While lecturing about world-class hospitality, she also provides the know-how to help learners acquire practical skills. She is also involved in the wedding consulting business, sharing her experiences learned from the real-life environment with the next generation. Her seminars and lectures are so popular and trusted that the clients and students ask to continue courses immediately after the start.
